How can I request an invoice?

When the sharing period is finish, only the Customer can request an invoice from the Supplier

I’ve been incorrectly charged. What should I do?

If Cold Sharing charged you incorrectly, you can open a new Ticket (top right under 'Help') writing in object 'Incorrectly charge' . We'll likely need a copy of your bank statement showing the incorrect charges as well as your booking confirmation number. If the Supplier charged you incorrectly: Please reach out to the Supplier directly for help.

Where can I confirm that I’ve paid for my booking?

You’ll find your payment confirmation in your confirmation email. From the email there is also an option to download a payment confirmation PDF.

Where can I see the payment policy for my booking?

Cold Sharing will charge your card for the total price of the booking when you book. If you are looking for more information about your payment, please check your confirmation email.

I’ve been charged. Do I need to do anything?

No, you don’t need to do anything. We charged you for the price of the booking.

Will I need to pay anything additional upon arrival?

No, you don't pay nothing. If the Supplier requests money from you and you believe this is incorrect, you can open a new Ticket (top right under 'Help') writing in object 'Pay additional - Arrival' . We'll likely need booking confirmation number.

Can the Supplier charge me extra costs after sharing?

Yes, Supplier could charged you other pay ((es: costi di prelievo, costi di movimentazione ecc..) for service not required during booking phase. You can open a new Ticket (top right under 'Help') writing in object 'Incorrectly charge' . We'll likely need a copy of supplier and your booking confirmation number.