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My booking has been cancelled, when will I be refunded?
If your booking has been cancelled, Cold Sharing refunds you sum total. The processing time may take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly.
Can I cancel my booking?
Cancellation of the reservation before the start of the sharing will always be possible and will be subject to a penalty. Check your confirmation email or confirmation page in the 'My Bookings' section of your account for the cancellation costs.
Can I make changes to my booking?
It's not possible to make any changes to your booking.
How do I know if my booking was cancelled?
After you cancel a booking with us, you should receive an email to confirm the cancellation. Check your inbox and spam/junk mail folders.
