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E.1) Where can I find my booking?
When you make a booking, you can find it in the 'My Reservation' section if the sharing has not yet started, or in the 'Booking History' section if it has already started or ended.
E.2) When will the payment be charged?
It depends on the type of booking and whether a free cancellation period is available. The charge date is always visible on the booking card.
Here's how it works:
1. If the Supplier has not yet accepted or has declined a booking request:
- • You will not be charged any amount.
2. If the Supplier has accepted a booking request and you are not in the free cancellation period:
- • Charge date: corresponds to the date the Supplier accepted the request.
- • Total paid: the amount paid is shown, with details of the cost breakdown (excluding and including VAT).
3. If the Supplier has accepted a booking request and you are in the free cancellation period:
- • Charge date: the future date when you will be charged is indicated.
- • Total paid: the amount you will pay is shown, not yet charged.
4. If the Supplier does not manage booking requests (automatic booking) and you are not in the free cancellation period:
- • Charge date: corresponds to the date the booking was made.
- • Total paid: the amount paid is shown, with details of the cost breakdown (excluding and including VAT).
5. If the Supplier does not manage booking requests and you are in the free cancellation period:
- • Charge date: the future date when you will be charged is indicated.
- • Total paid: the amount you will pay is shown, not yet charged.
E.3) What does 'Total paid' include?
The total amount includes all cost items, with a breakdown of costs excluding VAT and including VAT, if you're not in the free cancellation period.
E.4) I received an incorrect charge. What should I do?
If you received an incorrect charge from ColdSharing.it, you can open a ticket with subject 'Incorrect charge'. You may be asked to provide your bank statement and booking confirmation number.
E.5) How do I know if I booked a shared storage?
The usage mode is indicated in the field 'Sharing Mode':
- TOTAL = exclusive use
- PARTIAL = shared with other users, with storage methods specified by the Supplier
E.6) What other information is shown in the summary card?
Other information shown in the booking:
- Booking date: the day you made your booking
- Location: address where you must bring the product
- Estimated arrival time: the expected time window for check-in
- Penalties: if applicable, they will be listed. Bookings cannot be canceled directly from the platform. You must contact the Supplier.
E.7) How can I request an invoice?
Once the sharing period is over, only the Supplier can issue an invoice upon your request.
E.8) Will I have to pay extra fees on arrival?
No, you will not pay anything upon arrival. If the Supplier asks for any unexpected payment, open a ticket with subject 'Extra cost - Arrival'. Include your booking confirmation number.
E.9) Can the Supplier charge me extra after the sharing ends?
Yes, the Supplier may charge extra for services not booked initially (e.g., handling, withdrawal fees). If you receive an unexpected charge, open a ticket with subject 'Extra cost - Exit'.
E.10) How can I change the payment method?
You can only change your payment method during the free cancellation period. To do so, go to 'My Reservation', find your booking, and follow the instructions.
E.11) How can I change the arrival time?
The arrival time cannot be changed directly from the platform. We recommend contacting the Supplier by message to arrange a new time.
